Policies
About the Inn:
- Please note that The French Manor Inn & Spa is not suitable for children under age 12.
- All our accommodations are non-smoking. If smoking is detected in your room or suite, The French Manor Inn & Spa may charge a fumigation (cleaning) fee of $250.00.
- The French Manor Inn & Spa is not pet friendly. However, we do accept licensed and fully vaccinated ADA service dogs.
Check In and Check Out Times:
- We guarantee rooms ready for check in at 3:00 PM.
- If you require an earlier check in or check out time, please call our office to check availability at 570-676-3244.
- Check out time is 11 AM.
Cancellation Policy:
- Cancellation policy: We require 2 weeks’ notice for a refund of your deposit less a $100 cancellation/processing fee per room.
- Cancellations of shorter notice, no less than 72 hours’ notice, will receive a letter of credit worth the total deposit good towards a future stay.
- For cancellations less than 72 hours prior to arrival, deposits may be forfeited.
The Pocono Promise:
- The original Pocono Promise program launched in 2020 as a community commitment to protect the health, safety and well-being of residents, visitors, and employees at the onset of the COVID-19 pandemic.
- The new Pocono Promise focuses on four key pillars to celebrating and sustaining what makes the Poconos Mountains such a beloved destination.
- Responsible Tourism
- Healthy Living
- Diversity, Equity, and Inclusion
- Workforce and Career Development
- Click here to learn more about the Pocono Promise.
